Refund and Cancellation Policy
Our policy is designed around frozen, perishable products prepared for a selected delivery date.
Paid orders
Cash refunds are not available for change-of-mind cancellations because JOMZ bottles are prepared for the selected delivery date. Each checkout is an individual order with one payment and no automatic renewal. Customers may request a change or postponement before 9:00 AM, at least two days before delivery.
Eligible changes
Approved changes may receive store credit valid for three months. Customer service arranges credit manually and confirms its value, expiry, and use before your next order. A credit reference is not a checkout promo code. Change-of-mind requests after the deadline may not qualify.
Order problems
Report missing items, damaged goods, or incorrect orders on the delivery day with photos. JOMZ may issue a refund or arrange a replacement delivery within two working days at no additional cost.