Refund and Cancellation Policy
Our policy is designed around frozen, perishable products prepared for a selected delivery date.
Paid orders
Orders are final after payment because JOMZ bottles are prepared for the selected delivery date. Customers may request a change or postponement before 9:00 AM, at least two days before delivery.
Eligible changes
Approved changes may receive a credit voucher valid for three months. Requests after the deadline may not qualify.
Order problems
Report missing items, damaged goods, or incorrect orders on the delivery day with photos. JOMZ may issue a refund or arrange a replacement delivery within two working days at no additional cost.